Frequently Asked Questions

Sweet Robo is an innovative American robotics company specializing in automated robot machines. Established in 2021 and headquartered in New York City, the company blends advanced engineering with creative design to serve a wide range of industries, focusing on enhancing entertainment and operational efficiency.

Sweet Robo’s main headquarters are located in New York City. The company also operates a dedicated design and development office in Poland. Our own manufacturing facilities are strategically situated in Guangzhou, China, to maintain cost-effectiveness. Additionally, we own and operate warehouses and workshops in Pottstown, Pennsylvania, which support our efficient production and distribution processes.

Sweet Robo stands out in the market due to our diverse range of high-quality robotic machines, superior in design, technology, and durability compared to Chinese alternatives. Unlike Chinese manufacturers, who focus on cost reduction, Sweet Robo prioritizes the highest quality, incorporating advanced technology, superior sensors, patented designs, robust control software, and high-performance computing components. Additionally, we offer reliable English-speaking technical support, comprehensive warranties, and consistent access to spare parts and services—features often lacking in Chinese offerings. Sweet Robo provides a one-stop solution with continual introduction of new models, offering significant advantages over both Chinese manufacturers and American distributors of Chinese products.

Shipping times can vary from 20 to 70 days, depending on whether the item is in stock. Please contact our team to check specific delivery times for your machine. We offer international shipping up to the port and door-to-door delivery within the United States. Please contact our team to check specific delivery times for your machine. You will receive regular updates on the delivery status following your purchase.

Sweet Robo provides comprehensive technical support, Our support options include:

• Chat Bot: Available 24/7, our chat bot can answer questions, process requests, and provide helpful videos.
• Future Enhancements: We are planning to launch a version equipped with advanced artificial intelligence by the end of 2025, which will further improve interaction quality and service efficiency.
• Support Chat: Customers can use the app to discuss any issues and receive real-time assistance from a team of technicians available around the clock.
• Scheduled Calls: Customers can arrange for a phone or video call with one of our technicians for direct support.
• Remote Assistance: For many issues, we can remotely connect to your machine’s computer system to diagnose and resolve problems.
• Technical support is currently available in English, French and Spanish.

Sweet Robo prides itself on offering comprehensive consulting services designed to help kickstart your new business venture. Our consulting team will assist you in selecting the right products to meet your specific needs, provide extensive guidance on starting and expanding your business, and help you find the best locations for your machines. We have extensive connections with malls across the United States, which enables us to help you secure prime locations for your installations.

Sweet Robo offers extensive customization options to meet specific client needs. Machines can be programmed to operate in any language, and clients can add logos or opt for custom sticker designs. Significant modifications and bespoke machine designs are available, subject to minimum order requirements or additional costs. For more precise details or to discuss specific customizations, please consult with our team.

Our machines are engineered to work specifically with high-quality materials produced for optimal performance. It is recommended to use only our proprietary materials to ensure proper maintenance and extend the lifespan of the machines.